Key info:

• 14 day return window
• Get refund within 7 days
• No restocking fee
• Customer pays for return shipping
• We accept exchanges

Refund Policy
You can return your items within 14 days of receipt of the order however the items should be as they were received unused and in their original packaging where relevant.

To contact us you can use the following email address info@mostmusthaves.com. We will give the instructions how to return the goods.

Inform us which of the received items you are returning. Keep in mind that the items should be new and have not been washed or ironed and should still have their price tags on.

Return the items to us by the chosen carrier within 14 days to get the refund or replacement.

As soon as we get your return, it will take not more than 7 business days to process it. Our returns team will be also sending you an email update.

Return Costs
Return shipping is payed by the customer.

Refunds
Once you have shipped your return and it has arrived back to us and been processed we will inform you if it has been accepted. If so, the refund amount should reflect within 7 days through the payment option you used to pay initially for the item.

Exchanges
Not the size or color you are looking for? No problem! All you need to do is contact our customer support and they will assist you how to proceed for the exchange.

Cancelling an Order
Changed your mind? In case of cancellation of an order please reach out to our customer support as soon as you have placed the order. They will acknowledge your cancellation and do the rest for you.

Damaged Package?
If your package is damaged when it gets to you, do not get worried. It is requested to take a picture of the damaged packing as well as the received product and send both the images at info@mostmusthaves.com next to your order number as a reference. Our support team will be able to sort it for you.

Contact:

Most Musthaves London is brought to you by Marketing Flow Limited, registered in United Kingdom,
company number 11063057

Address:

Unit 6, Cariocca Business Park 2 Sawley Road, Miles Platting, Manchester, England, M40 8BB

How to reach our customer service:

Telephone: +447399073287

Email: info@mustmasthaves.com

Business hours:

Monday-Friday: 09:00 - 17:00